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Choosing the right removals company for your big move can be a daunting task, but with the right approach, you can make an informed decision and ensure everything goes smoothly. From understanding the importance of a formal contract to comparing move plans and insurance options, this guide will walk you through the essential steps to compare removals quotes effectively.
If you're short on time, check out the quick video below for an overview, and find more detailed guidance throughout this blog post.
Your Move Criteria
Before diving into the comparison process, it's important to first identify your own criteria. What's most important to you? Take a few moments to think about your "must-haves" and "nice-to-haves." This will help you focus on what really matters during the comparison process. Some key considerations include:
Move Plan: How detailed is the plan?
Handling of Special Items: Does the company handle fragile or valuable items with care?
Additional Services: Do you need help with dismantling furniture or disconnecting appliances? Do you need help packing or cleaning the property?
Insurance Cover: What level of protection is included?
Accreditations and Quality: Is the company certified or part of professional associations?
Reputation and Reviews: What are other customers saying?
Price: Is the quote within your budget, and does it reflect the value you expect?
Once you’ve identified your priorities, you’re ready to start comparing.
Step 1: Are Your Quotes Like-for-Like?
Before comparing quotes, check that all companies have assessed the same requirements. The two main areas to focus on are:
Volume of Items to be Moved: The amount of space needed on a vehicle and the time required to pack and load everything will significantly impact the quote. Ensure that all companies are quoting for a similar volume, with a tolerance of around 10%. If one quote seems off, ask them if they included (or missed) an area like the loft or garden.
What's included: Have all the companies assessed all areas that require moving? eg. the loft, the shed etc.
Services:
What packing is included, if any?
Are packing materials provided?
If you find any differences, reach out to clarify and request an updated quote if needed.
Step 2: Compare the Move Plan
Every removals company will approach your move differently based on their resources and assessment. Some might plan to complete the move in one day, while others may spread it over two days. If one move plan suits your schedule better, inform the company and see if they can adjust and update their quote accordingly.
Step 3: Compare Quality
A company's image isn’t always a guarantee of high-quality service. Look for these indicators:
Memberships: Check for professional associations and memberships
Reviews: Browse platforms like Google or TrustPilot to see how previous customers rate the company.
Certifications & Awards: Does the company have certifications, awards, or recognitions for excellent customer service?
Professionalism: Are the crews uniformed, security-vetted, and properly trained?
Step 4: Compare Price (but Don’t Focus Only on Cost)
While price is important, it shouldn’t be the only factor driving your decision. As the saying goes "you get what you pay for" so look at the value you’re getting for the money. Some questions to ask yourself:
Risk of Damage: Are you confident in the company’s professional packing and moving skills?
Insurance: Are you financially covered in the event of damage? Will the company handle any claims efficiently?
Experience: Does the company have the resources to respond to last-minute changes, like delays in completion?
Step 5: Understand Insurance Options
Insurance is an essential part of any move. Typically, there are two types of insurance to consider:
Goods in Transit Insurance: This is usually underwritten by an independent insurer, providing fair compensation for damage or loss.
Standard/Extended Liability Insurance: This is a direct claim with the removals company, where they must accept full liability for any damages. Be aware that some claims may be capped.
Make sure to understand what each company offers in terms of insurance, and factor these costs into your comparison.
Always Get a Formal Quote and Contract
Never move forward without a formal written quote that outlines all terms and conditions. This provides you with legal protection and helps ensure that there are no misunderstandings. This is your safety net if any issues arise during the move.
By following these steps, you'll be equipped to make an informed decision and find the best removals company for your needs. Happy moving!
To start your moving journey contact us for a free quote!
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